Help Us Serve You Better
We Are Always Listening
Everyone at Good Samaritan Hospital (GSH) is committed to providing high-quality care, respect, and consideration for all our patients. We understand that your hospital stay may be a time of stress and uncertainty for you and your family and that you may have questions and concerns.
If at any time during your stay you have a question, comment, or concern about the services you have received, we encourage you to speak with your physician or the Nurse Manager on your unit. You can also contact the Customer Service Department weekdays from 9:00 a.m. to 5:00 p.m. at ext. 1000. Our Patient Representatives will help address any concerns you may have.
Patient and Visitor Comments and Complaints/Grievances
Patients have the right to file a grievance when a situation remains a continuing source of dissatisfaction. Please contact the Customer Service Department at (937) 734-1000, to do so. You may also file a grievance in writing by sending it to Customer Service, Good Samaritan Hospital, 2222 Philadelphia Drive, Dayton, Ohio 45406.
Taking Your Complaint to the Next Level
GSH is accredited by The Joint Commission and complies with the Conditions of Participation for Medicare and Medicaid. To express concerns not resolved through the hospital, visit The Joint Commission’s website at www.JointCommission.org or call 1-800-994-6610. The Centers for Medicare and Medicaid may be reached at www.cms.hhs.gov or by calling 1-800-633-4227. You may also contact the Ohio Department of Health at www.odh.state.oh.us or by calling 1-800-342-0553.
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